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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Evangeline Coney

Evangeline Coney

May 19, 2026

5  out of  5
rating by Evangeline Coney
"I’ve been with Paul Count for over two decades and when I need assistance in real time all concerns are handled professionally, and do know that Cheryl and Guillermo are awesome people!"
We responded:
"Thank you for your business over the past 20+ years Ms. Coney! It has been our pleasure to work with you on all of your insurance needs!"
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Margaret Gant

May 13, 2026

5  out of  5
rating by Margaret Gant
"I have received great service since 2013. I have recommended StateFarm Insurance to many of my friends. The prices are very reasonable! The young lady that runs the office is very professional and knowledgeable. JUST LIKE A GOOD NEIGHBOR…. STATEFARM IS THERE!!"
We responded:
"Thank you, Ms. Gant! We look forward to continuing to provide you with great service! Thank you for your patronage for over 12 years!!"
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Kimberly Jones

April 28, 2026

5  out of  5
rating by Kimberly Jones
"I have been a customer for decades, and the service never falters. Cheryl is a pillar and is always a joy to interact with even during difficult times. Guillermo was also kind, professional and helpful during my most recent interaction. The staff and consistency are appreciated."
We responded:
"Cheryl and Guillermo are the BEST! We are so lucky to have them on the team!!!! Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us!"
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Kimberley Atsalinos

April 20, 2026

5  out of  5
rating by Kimberley Atsalinos
"We have been with this State Farm agent for years, and they are always very helpful - all of the people working there are fantastic."
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Odenton to know that you had such a wonderful experience with us here on State Farm Agent Paul Counts’s Team."
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Salvador Cuellar

April 7, 2026

5  out of  5
rating by Salvador Cuellar
"Muchas gracias Guillermo por la atención me gustó mucho es bien amable y me alegro porque es en mi idioma"
We responded:
"Thank you for the 5-star review! We love taking care of our customers!!"
Profile photo of JAIME DOMINGEZ

JAIME DOMINGEZ

April 7, 2026

5  out of  5
rating by JAIME DOMINGEZ
"Buen servicio y gracias a Guillermo"
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us to know that you had such a wonderful experience with us here on State Farm Agent Paul Counts’s Team."
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Philboy 8

March 25, 2026

5  out of  5
rating by Philboy 8
"Guillermo responded to all of our concerns with professionalism and diligence, maintaining consistent and thorough follow-up throughout the process. All issues were addressed and resolved in a prompt, efficient, and satisfactory manner."
We responded:
"Guillermo has been a wonderful addition to our team! Thank you for your kind review. We appreciate it! "
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Adin Moreno

March 23, 2026

5  out of  5
rating by Adin Moreno
"Gracias Guillermo ,x excelente atención y servicio, 100% recomendado"
We responded:
"Thank you Adin! "
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Alana Whitman

March 18, 2026

5  out of  5
rating by Alana Whitman
"Chris is a super employee and he will help you with any questions that you may have."
We responded:
"Thank you Alana! We are fortunate to have you as a customer and Chris as a Team Member!"
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Maira Oliva

March 17, 2026

5  out of  5
rating by Maira Oliva
"Paul’s State Farm team has been wonderful to work with. Cheryl Barr, is very knowledgeable, she will walk you through the process, the coverage and answers any questions you may have. I highly recommend this team."
We responded:
"Cheryl is the BEST!!!! Thank you so much for taking the time to let us know how we are doing. WE are so grateful to work with you."
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Andrene Grant

March 17, 2026

5  out of  5
rating by Andrene Grant
"Cheryl is AMAZING! Any changes to your policy she calls and explains it like a champ. She is a very sweet and respectful lady"
We responded:
"Andrene, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to our Team—we are always here to help!"
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Rae DeFrancesco

March 5, 2026

5  out of  5
rating by Rae DeFrancesco
"I started with having my car insurance through the Paul Counts Agency and have since added renters and now homeowners insurance. My agent, Chris, always keeps me posted on about any changes to my policies and most recently helped me navigate adding homeowners insurance. He's been very communicative and easy to work with."
We responded:
"Rae, thank you for your kind review. We love hearing how we can help! We deeply appreciate your feedback of State Farm Agent Paul Counts’s Team here in our Odenton office. "
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Kat D'Anse

February 28, 2026

5  out of  5
rating by Kat D'Anse
"I have had the absolute best experience with Chris. He is truly a God send. He’s helped me with so many questions and it doesn’t feel like I’m a bother. Such great customer service!"
We responded:
"Thank you for taking the time to leave such a great review, Kat. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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Daisey Couloote

February 25, 2026

5  out of  5
rating by Daisey Couloote
"Great company I’ve been with statefarm for over 25 years and I have no problems with Statefarm. I recommend my family and friends to Statefarm and they also enjoy the services. Mr. Paul Counts And his staff Has outstanding customer service and it’s very supportive Now"
We responded:
"Wow! Over 25 years with State Farm!! We are so proud to have worked with you all these years!"
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David Brahame

February 12, 2026

5  out of  5
rating by David Brahame
"Great customer service. Whenever I have a question or concern, Chris and Sherl are the BEST. Very positive, professional and trustworthy. Thanks for everything."
We responded:
"David, thank you for your wonderful review of our agency! It is a pleasure to hear what a wonderful experience you have had with us!  Looking forward to working with you for years to come."
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Danny N

February 5, 2026

5  out of  5
rating by Danny N
"Chris was very helpful from the beging to the end of the process. Reached out directly to him; had an awesomely smooth experience switching over. If I could give more stars I would."
We responded:
"Thanks so much for the amazing review, Danny! We really appreciate your support here in Odenton. If you ever have any questions or need insurance assistance in the future, we are just a message away! "
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C

February 2, 2026

5  out of  5
rating by C
"I have been with State Farm since I was 17 years old, and I am now 40. They have been my first and only car insurance provider, in addition to offering other insurance products, including coverage for my business. I have had opportunities to shop around with other companies, but I always find myself staying with State Farm—not only because of the competitive rates, but more importantly because of the people, especially Cheryl. She has been servicing my family since I was a teenager, and now that I’m a full adult, her level of care has never changed. She is personable yet extremely professional and is always looking for ways to save me money. I truly appreciate her."
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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Taff Hollingsworth

January 28, 2026

5  out of  5
rating by Taff Hollingsworth
"Thank God for Cheryl Barr. She has been our agent for over 10 years. She truly cares about her services for her customers. Whenever we have a question or concern she answers expeditiously."
We responded:
"Taff, thank you for your wonderful review of Our Team! Taff, it is a pleasure to hear what a wonderful experience you have had with us! "
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Angela Jenkins

January 28, 2026

5  out of  5
rating by Angela Jenkins
"Chris is always ready to serve and get the job done!"
We responded:
"We appreciate your review, Angela!! Chris has been rockin' it for years!! So grateful to have the opportunity to work with you!"
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Ren Bum

January 27, 2026

5  out of  5
rating by Ren Bum
"I have been a State Farm customer for many years and quite satisfied with my rep Paul Counts. Over the years he has kept me and my family up to date on the many services State Farm has available to us. I especially would like to commend Cheryl Barr for always being prompt in assisting with our requests and expediting services when needed, in addition to making us aware of new State Farm services. She is always courteous, friendly and above all a total professional."
We responded:
"Thank you for the kind words! You've been a GREAT customer for 48 years!! So impressive!! Thank you."
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Ryan Johnson

January 27, 2026

5  out of  5
rating by Ryan Johnson
"Chris made the experience flawless with selecting a bundled insurance package. I highly recommend working with them!"
We responded:
"Thank you so much for the 5-star rating, Ryan! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
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Frances Richardson

January 21, 2026

5  out of  5
rating by Frances Richardson
"They're service is always rewarding and Chris knew me by name and he was very concerning and kind."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! "
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B Thomas

January 19, 2026

5  out of  5
rating by B Thomas
"I’ve been a State Farm policy holder (both auto & home) for many years. Whether I’m making a claim, requesting a quote or just have insurance coverage questions, Cheryl is amazing. She’s very hands on and it’s evident that she truly cares about their clients."
We responded:
"B, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Paul Counts’s Team here in our Odenton office. "
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Russell Cowells

January 12, 2026

5  out of  5
rating by Russell Cowells
"They have always been a great service to me for over 50 years"
We responded:
"Thank you, Mr. Cowells! Your loyalty is beyond impressive. Have a GREAT 2026!!"
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Andy Varshine

January 9, 2026

5  out of  5
rating by Andy Varshine
"I've been with Paul Counts for almost 20 years and they have been great! They are great at getting back to you and letting you know the status of your policy."
We responded:
"Thank you Andy! Hard to believe it's been 20+ years. We are so grateful for your loyalty!!"