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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Margaret Gant

September 24, 2025

5  out of  5
rating by Margaret Gant
"I have received great service since 2013. I have recommended StateFarm Insurance to many of my friends. The prices are very reasonable! The young lady that runs the office is very professional and knowledgeable. JUST LIKE A GOOD NEIGHBOR…. STATEFARM IS THERE!!"
We responded:
"Thank you, Ms. Gant! We look forward to continuing to provide you with great service! Thank you for your patronage for over 12 years!!"
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Noah Chung

September 23, 2025

5  out of  5
rating by Noah Chung
"Highly recommend working with them! Chris has been a great help navigating policies. I’ve had a lot changes with policies and he’s been very flexible and able to address any of my concerns. He’s also constantly checked in to make sure all of my questions are answered."
We responded:
"That is great to hear, Noah! Please do not hesitate to call upon us whenever you have a question or need a change. We GREATLY appreciate your business!"
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Frances Richardson

September 22, 2025

5  out of  5
rating by Frances Richardson
"They have always been there for me and my family Thank You so much Cheryl and Chris we've been with State Farm for over 30 years."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! "
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Simone Fennell

September 22, 2025

5  out of  5
rating by Simone Fennell
"This State Farm office has taken care of my CAR And renters insurance needs for 6+ years and I couldn't be more pleased with the service. Cheryl has been prompt and professional! I would highly recommend this office."
We responded:
"Thank you for giving us the opportunity to work with you for the past 6+ years! We are very grateful for your car insurance and renter's insurance business! Thank you for the kind words."
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harold sampson

September 18, 2025

5  out of  5
rating by harold sampson
"Cheryl was very helpful with my situation I'm always pleased with her service"
We responded:
"Thank you Mr. Sampson! Cheryl is the BEST! We greatly appreciate your business. Thank you again."
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anna lawson

September 15, 2025

5  out of  5
rating by anna lawson
"Exceptional service!!"
We responded:
"Thank you Anna! Welcome to State Farm! So happy to work with you."
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Elena Madison

September 12, 2025

5  out of  5
rating by Elena Madison
"Amazing service!!! He walked me through the entire process and made it so easy and fast. He was super friendly and the process was super fast."
We responded:
"Thank you, Elena! We do everything possible to make the process as simple and easy as possible!"
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Ciara Mccray

September 12, 2025

5  out of  5
rating by Ciara Mccray
"Wonderful customer service! Will gladly refer friends and family."
We responded:
"It is our pleasure, Ciara! "
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Demetrius Pettiford

August 19, 2025

5  out of  5
rating by Demetrius Pettiford
"Cheryl is the best insurance agent that I have experienced, she takes care of all of my inquiries."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
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Jasmin Calhoun

August 14, 2025

5  out of  5
rating by Jasmin Calhoun
"I personally always speak with Ms.Cheryl, and since day one she has been a great help in keeping me informed on my options when I’m in a bad financial space. She’s knowledgeable, sympathetic, relatable, and so many more things. She’s made things very smooth me in times where I didn’t think they would be easy to deal with. I really appreciate you Ms.Cheryl and I hope you see this!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! Thank you so very much for your faith in us!"
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Marcus Currie

August 13, 2025

5  out of  5
rating by Marcus Currie
"Ive been with State Farm and Paul Counts office since receiving my first car. Cheryl and Paul have always been attentive and there to help me whether it be updating policies or just answering a question or helping me through my accident claim. I have also added homeowners with them. The customer service has second to none and they have made me customers for life. I highly recommend this office as they have been nothing but great."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. "
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Leon Rivers

August 6, 2025

5  out of  5
rating by Leon Rivers
"I would like to thank Cheryl at State Farm for helping me and my family with our Insurance policies. The Paul Counts Agency really treats you like family. I highly recommend them. Leon R."
We responded:
"Thank you Leon! You ARE family to us!!!"
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Larry Wilkerson

July 30, 2025

5  out of  5
rating by Larry Wilkerson
"Truly awesome support in moving all my insurance needs to Statefarm"
We responded:
"Thank you Larry! So happy to have you as a customer!"
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Ellen Weber

July 22, 2025

5  out of  5
rating by Ellen Weber
"Cheryl Barr is an outstanding customer relations specialist (among her other multi-faceted jobs) at State Farm. She is very understanding of a clients plight, always listens to the complaint and ends the conversation with an “I will see what I can do and get back to you.” You usually see the results of her labor with a new invoice, for example, reflecting a more palatable amount and/or will call you back. She is exceptional and I trust her implicitly. State Farm needs to know how valuable Cheryl is! Thank you!"
We responded:
"Thank you Ellen for your comments! We greatly appreciate your business. You are wonderful!!!"
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Terra Vinson

July 18, 2025

5  out of  5
rating by Terra Vinson
"I've been with this agency for over 20 years. Without exception, they are highly professional, customer service-oriented and are also compassionate human beings. Cheryl is super responsive and always provides thorough responses to my questions and concerns and typically gets back to me within hours. I couldn't ask for better service. You can trust this agency with protecting your assets and loved ones."
We responded:
"Thank you Terra! We can't thank you enough for your business! Such a wonderful review! "
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LeJuane Ribbon

July 17, 2025

5  out of  5
rating by LeJuane Ribbon
"Cheryl, Chris and Paul-owner are the best. Very helpful, professional and easy to communicate to about any concerns regarding insurance policies. Even though I know there're probably cheaper insurances I choose to stay with them."
We responded:
"Thank you LeJuane! We greatly appreciate your business. Chris & Cheryl are focused on making a difference."
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Khawaja Asghar

July 1, 2025

5  out of  5
rating by Khawaja Asghar
"As always Chris was very helpful, gave me the information I needed in a timely manner. 5 Star all the way. Thank you very much 👍"
We responded:
"Thank you so much for the review! We greatly appreciate your business! It is fantastic to have you as a customer!"
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Bryan Carter

June 18, 2025

5  out of  5
rating by Bryan Carter
"I like to thank miss cherl for everything she best always make me happy and she easy to work with"
We responded:
"Thank you Bryan! We are so happy to work with you! Greatly appreciate your business! Thank you again!"
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Brandon B

June 17, 2025

5  out of  5
rating by Brandon B
"Absolutely had a great experience with this branch after moving into town. Chris from the office was proactive every time and got my state-state transfer done FAST! This office is friendly and pro customer, highly recommend."
We responded:
"Welcome to Maryland Brandon! We are so happy to have you with our office."
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cindy H

June 16, 2025

5  out of  5
rating by cindy H
"Great team to work with...hassle free. I am a long time customer who left for a non-State Farm insurance but came back because the customer service with the Counts office is A+. Absolutely recommend this team for anyone looking around for insurance."
We responded:
"Thank you Cindy!!! Welcome back! We don't plan on losing you again!!!"
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first take

June 11, 2025

5  out of  5
rating by first take
"I mostly interact with Ms.Cheryl when I call or come into the office.She has helped me very much when I have questions or have problems., she was able to resolve them. For me , she is the kind of employee any business would want."
We responded:
"Thank you "first take"! We are so happy to have you as a customer."
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pancho Gayle

June 5, 2025

5  out of  5
rating by pancho Gayle
"Been with Paul Counts since 2010 and will continue to do buisness with them as they are top tier in professionalism and customer service. Cheryl is the best! The best agent out there!"
We responded:
"Greatly appreciate it Pancho! Thank you for your business over the past 15+ years. Cheryl is the BEST!"
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Calvin Williams

June 2, 2025

5  out of  5
rating by Calvin Williams
"State Farm has always been very reliable helping to solve any MVA or insurance issues. Chris and Cheryl are the Best !"
We responded:
"Thank you Calvin!"
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Shawn B.

May 28, 2025

5  out of  5
rating by Shawn B.
"With good help from Chris, purchased the insurance with ease."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Sabrina Woodfork

May 23, 2025

5  out of  5
rating by Sabrina Woodfork
"I've been with State Farm ( insurance)/ Paul Counts office for many years. The staff is awesome ! Their customer service is impeccable and very professional. They operate with integrity. Cheryl is absolutely amazing ! She is very patient and understanding. She always take the time to answer any questions I have and always provide me with the best option that's available. I would highly recommend them to anyone who is looking for some insurance. Cheryl is the Best !!!!!"
We responded:
"Thank you SO much Sabrina!! We are so thankful for your business. P.S. -- Cheryl IS the best!!!"