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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Donna Hodge

June 3, 2024

5  out of  5 rating by Donna Hodge
"Paul Counts along with Cheryl have handled my insurance needs for over 20 years. Cheryl especially has always been attentive, patient and available for all of my insurance questions and needs. Thank you, I appreciate your hard work and would gladly recommend your services."
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Sebastian Pompa

May 11, 2024

5  out of  5 rating by Sebastian Pompa
"Very helpful and courteous!"
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Erica Watson

May 2, 2024

5  out of  5 rating by Erica Watson
"Words can't describe how amazing this office really is. Top notch service! Chris and Cheryl are both gems. I've been with state farm since 2002 strictly because of them!!"
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April 18, 2024

5  out of  5 rating by Zachary
"Absolutely hands down the BEST customer service experience I could have ever asked for! My new State Farm representative, Chris, was truly phenomenal; highly knowledgable, respectful, kind and empathetic. I was in a desperate place for insurance, and needless to say, they quickly assisted and gave the best personalized insurance options, making my life so much easier. I would recommend this location and its agents to anyone in Maryland, any day. Thank you so much again for everything, State Farm. :)"
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Doretha McDonald

March 30, 2024

5  out of  5 rating by Doretha McDonald
"Outstanding Service. Cheryl, has always been professional and provided exceptional service. I currently have home and car insurance. Outstanding rates!"
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John Shea

March 5, 2024

5  out of  5 rating by John Shea
"It's my pleasure to recommend Paul Counts and his team for unparalleled homeowners insurance services. As someone deeply involved in the mortgage industry, I understand the importance of connecting my clients with advisors who are not only knowledgeable but also genuinely invested in their needs. Paul and his team exemplify this perfectly. They offer personalized, detailed advice that goes well beyond generic, scripted interactions. With a focus on explaining the ins and outs of the necessary insurance coverage, Paul's team ensures that you're well-informed and cared for. If you're in the market for top-quality auto or homeowners insurance advice, look no further than Paul Counts."
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March 4, 2024

5  out of  5 rating by D R
"I've been with State Farm close to 20 years, and it had been a pleasure working with Cheryl who has been the best to work with over the years.......thanks Cheryl....... I still have not been to the new office"
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I Mill

December 29, 2023

5  out of  5 rating by I Mill
"I have worked with Paul and his team member Cheryl for over 15 years. They have always been attentive and available for all of my insurance needs. Whether it is filing a claim or adding a new item to my policy, the attention and pricing is always top notch. I truly feel that they have my best interest and I will continue to encourage my family and friends to enjoy their services."
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Charletta Lucas

December 13, 2023

5  out of  5 rating by Charletta Lucas
"Professional staff"
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ant chef

December 8, 2023

5  out of  5 rating by ant chef
"Cheryl is the best.. Always helpful and attentive. Even saved me some money!!!"
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Ren Bum

December 7, 2023

5  out of  5 rating by Ren Bum
"I have been a State Farm customer since I purchased my first automobile in 1975. Since then I have availed myself of additional insurance products insuring better overall coverage for my household. This is due in part to the customer service of Paul Counts and account representative Cheryl Barr. Over the years I have found them to be professional, friendly, and dependable."
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Tamar Simmons

December 4, 2023

5  out of  5 rating by Tamar Simmons
"I have been with State Farm Insurance as long as I can remember as a young adult in my early 20's soon to be 60 next year. My father had been a client of State Farm for some years, and he highly recommended State Farm for Car insurance and then Condo Insurance I am very happy to say that I'm glad that I made that choice to become one of the State Farms Insurance clients. I have stayed with them over the years because of the great services they have provided over the years. My State Farm Agent/Rep Cherlyl Barr has been great providing excellent service to me for years. She is very professional, kind, knowledgeable and I know I can always count on her to provide great service and I feel like I'm in good hands. I am thankful and grateful to have her as my Agent/Rep. I can say in all my years with State Farm I have never had any problems thanks to her. Her professionalism, personality and kindness and knowledge of work is outstanding. Thanks Cheryl Barr for all your help over the years. Tamar Chew Crosby"
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Nicole Brown

December 2, 2023

5  out of  5 rating by Nicole Brown
"Paul Counts and his team are the best.They are very professional, provide excellent customer service, are very responsive."
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Glenn Betts

November 29, 2023

5  out of  5 rating by Glenn Betts
"Very pleasant and patient w/ getting my Drive Safe device connected, Thanks!"
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October 3, 2023

5  out of  5 rating by Trent
"Customer service is excellent"
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Khalil Akeefe

September 19, 2023

5  out of  5 rating by Khalil Akeefe
"Super nice and knowledgeable, save a ton of money. Thanks Chris"
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Karen Moore

September 18, 2023

5  out of  5 rating by Karen Moore
"Chris was so efficient with my request. He responded quickly and made the necessary adjustments to ensure my account was accurate. Great work!!!"
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Edwin Aguilar

August 12, 2023

5  out of  5 rating by Edwin Aguilar
"I recently got Renter's and Auto insurance together from State Farm through Paul Counts, and this has been a very convenient process with great discounts and fantastic coverage. Chris helped me throughout the entire process and answered any questions or concerns that I had. Overall, I can say that the staff is extremely knowledgeable, professional, and friendly (like good neighbors), and I have nothing but positive things to say. Would definitely recommend to anyone else looking for a new insurer."
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Lanet Brown

August 9, 2023

5  out of  5 rating by Lanet Brown
"Cheryl Barr is the consummate professional! If she can’t get it done no one can. I appreciate the working relationship we’ve developed over the many years I’ve been with SF. Go to Cheryl and rest easy. Thank you Cheryl!"
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Reginald Ellison

August 1, 2023

5  out of  5 rating by Reginald Ellison
"Thank you for all our patient assistance during the state of confusion and helping us bundle everything together for auto and home. It was a very time-consuming task, and you help put us at ease. We appreciate also that you used your experience and expertise to help save money on those three policies. You more than measure up to the "5 Star" rating. I will highly recommend you to others for their insurance needs. Have a blessed day!"
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Gina Fortuna

July 18, 2023

5  out of  5 rating by Gina Fortuna
"I contacted StateFarm to get a quote as my insurance from Allstate had skyrocketed, no fault of me or my family. I spoke to Chris who was amazing: very personable, bright, straight forward—everything one would hope for in an insurance agent. He gave me a great quote, was incredibly professional in sending Allstate my cancellation letter, and in making sure that I got a copy of all communications on my behalf. He made the process of switching from Allstate to StateFarm easy. And, since I’ve had switched over, he continues to be available for any questions that I’ve have. Excellent service!! I highly recommend Chris from StateFarm to meet your insurance needs."
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stephen chiusano

July 12, 2023

5  out of  5 rating by stephen chiusano
"Paul Counts and his staff have always provided quick, professional services and responses to questions."
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June 9, 2023

5  out of  5 rating by J
"Cheryl Barr is the best when dealing with insurance. She always makes herself available and she is always polite and take the time out to helping you understand. I have been receiving the best price for insurance with State Farm but the level of professionalism is what is needed through the industry."
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Marty Burns

May 23, 2023

5  out of  5 rating by Marty Burns
"I have worked with Paul and his team for several years , they are always attentive, proactive, and professional. They always look for the best product to fit my needs."
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Elizabeth Stiffler

May 3, 2023

5  out of  5 rating by Elizabeth Stiffler
"Chris was very helpful kind young man. Chris was also very patient with me and my many questions.. Thank again Chris."